At Ethereal Haven, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

• Information you provide: When you place an order, create an account, or contact us, we collect your name, billing and shipping address, payment information, and email address.
• Information collected automatically: When you browse our store, we automatically collect certain information about your device, IP address, and how you interact with our website using cookies and similar technologies.

2. How We Use Your Information
We use your personal information to:

• Process your payments, fulfill your orders, and arrange for shipping.
• Communicate with you regarding your order or customer service inquiries.
• Screen our orders for potential risk or fraud.
• Improve and optimize our website and the curated shopping experience we offer.
• Send you promotional emails (only if you have explicitly opted in).

3. Sharing Your Information
We respect your privacy and do not sell your personal data. We only share your information with trusted third parties who help us operate our store and fulfill your orders, such as:

• Shopify: The platform that powers our online store.
• Service Providers: Payment processors and shipping companies.
• Legal Compliance: We may share information if required to comply with applicable laws and regulations, or to protect our rights.

4. Data Retention & Security
We implement reasonable security measures to protect your personal information. We will retain your data for as long as necessary to provide you with our services, fulfill orders, and comply with our legal obligations.

5. Your Rights
Depending on where you live (including the UK and the European Economic Area), you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correct or Delete: Ask us to update or erase your personal information.
• Opt-out / Withdraw Consent: Unsubscribe from our marketing emails at any time via the link in the email.
  To exercise any of these rights, please contact us using the details below.

6. International Data Transfers
Because our store is hosted by Shopify, your data may be transferred, stored, and processed in countries outside of your residence. We ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place for these transfers.

7. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or for legal and regulatory reasons. Please review this page periodically.

8. Contact Us
If you have questions, concerns, or requests regarding your privacy, we are always here to help:

Ethereal Haven
Email: info@etherealhaven.com
Address: Stevinstraat 233, 2587 EH The Hague, The Netherlands
Chamber of Commerce: 99875799
VAT ID: NL005415815B44